Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

The box includes a 1,000 piece high quality jigsaw puzzle, a note from the artist written specifically to you the puzzle builder, a collectible magnet depicting the puzzle image and title and other goodies such as stickers.

Your first puzzle will be shipped within two business days from when the order is placed. After that subsequent puzzle will arrive approximately every 30 or 90 days depending on the subscription chosen.

For standard jigsaw puzzle subscriptions the minimum term is only one month, so you are free to cancel right away if you only want one puzzle. Gift subscriptions are available in three, six and twelve month options (chosen at the time of the order) and will cancel automatically once the time period has been completed.

Canceling or pausing your jigsaw puzzle subscription is very easy. When you sign up you will receive a link to your puzzle subscription page via email. Just visit the page and edit your subscription. You are free to cancel any time with no hassle.